Covid-19 Updates

Last updated 26 March 2020 7:30am

WE ARE NOW CLOSED ONLINE AND INSTORE

We have been closely watching all new developments as they’ve been unfolding. As of last night the government has tightened the rules around sending parcels to ‘non essential’ businesses

https://covid19.govt.nz/government-actions/covid-19-alert-level/essential-businesses/

Because of this restriction we can no longer continue to send out parcels unless you are an official essential services business or part of their supply chain.

We had hoped to continue supplying to all our small businesses and hobbyist crafters, however the rules now in place prevent us from doing so. This is to ensure we can try and stamp out covid-19 as fast as possible so we can hopefully all go back to our daily lives as soon as possible.

What happens if you’ve already placed an order?
We will be sending out all existing orders on Thursday 26 March

I’m an Essential Services business, can I still order?
Yes! We are still able to send out to these businesses and their supply chains. Please email us directly at support@zendesigns.co.nz

When will you reopen?
As soon as the government gives us the go ahead. Please check back here for more updates and follow us on social media

Thank you for your understanding. Stay safe out there!


Last updated 24 March 2020

Our online store is remaining OPEN throughout the lockdown period
We have made the decision to keep operating during the COVID-19 alert level 4 lockdown.

We have living facilities on site which are now going to be utilized by a member of our staff. They will remain in isolation here at our warehouse for the duration. In essence, our building has now become their home. This means they can continue to process all your online orders. Because they will be working alone, things may take a little longer to process but we are still aiming to ship orders within 1-2 days if possible. We will continue to operate unless we are informed otherwise.

What about your retail shop?
Our retail shop remains CLOSED and will continue to remain closed for the entire length of the lockdown until we are advised we can open again.

This means NO PICKUPS. We have already been asked several times to make an exception to this rule since we closed the shop yesterday. We absolutely WILL NOT be make any exceptions. Please don’t ask us to do so. The safety of our staff is paramount. We very much appreciate your co-operation.

We have discounted our shipping rates to a flat fee of $3 for anyone who lives locally with a postcode starting with 311-

Courier Services
I have been in touch with both PBT and NZ Couriers. Both are remaining open during the lockdown period. They will of course be prioritizing deliveries to essential services, so you may not get the same speed of delivery that you’re used to, but please be patient and kind with your driver.

Stock Availability
We have a large range of stock on hand, but many of our suppliers will be closing for the next four weeks. This means we are likely to run out of some items. Please be patient and know that we are working hard to ensure once things start running normally again we will be ready to receive more stock into our warehouse as it becomes available.

Additional Information
I will be working from home during the next four weeks which means I can answer any emails or messages you send through. We will be keeping you all up to date with any further developments.

Please make sure you LIKE our page on Facebook, or follow us on Instagram to ensure you don’t miss any updates.

@zendnz

Lastly, we would like to thank you all for your amazing support not only over these last few weeks as things have been spiraling downwards throughout the country and world, but during the last six years we’ve been open. The support you’ve shown our small business has impacted the lives of my entire family and I thank you all from the bottom of my heart.

Stay safe out there and remember to wash your hands!
– Kirsty

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